Delivery & Returns
NZ SHIPPING ONLYMaximum order weight 100kg.
DELIVERY TIMES AND LOCATIONS
We use Parcel Express for our freight, and delivery normally takes 1-7 working days once your order has been confirmed. Please note that orders made on the weekend and on public holidays will be processed the next business day.
You should receive a track and trace email once the courier has picked up your parcel. Please follow the links to retain more information on the carrier and delivery details.
Should you not receive your item within this time period and you are concerned, please don’t hesitate to contact us at firstname.lastname@example.org or use the online tracker so we can find out why you have not received your goods. Please quote your invoice number and purchase details to speed up this process.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
Deliveries are made Monday-Friday, no Saturday or Sunday delivery service is available.
PO BOX DELIVERIES
Unfortunately we cannot deliver to PO box addresses.
Rural deliveries may take an extra day or two depending on how far out the address is. Newton Seed uses an extensive courier network so that your products get to your destination as quickly as possible.
You can help us by providing the following information;
(a) Recipient’s telephone number
(b) Full delivery details, i.e., '2km up Johnson Road on the left-hand side, house has a red roof and circular driveway'. You can add this in the message box on the Shopping cart page.
Deliveries may be left with a local agent for collection (at a convenient pick-up point such as the local garage) - your recipient will be consulted first. If it can be delivered, we'll do our best to get it there!
To help us achieve the very best price, we try to keep all of our production and running our costs at a minimum so we can offset a lower price. Due to this we are unable to accept any returns except where the basis of the return is covered by the Consumers Guarantee Act or Fair Trading Act. So before you make that final mouse click at the checkout, cast your eye over your order and make sure you are happy, as once your order has been submitted it is too late!
Newton Seed has made every effort to ensure we supply you with a good quality product. We appreciate your honest feedback and comments. So if for any reason you'd like to contact us about a product, please email email@example.com
We have made every effort to ensure our product descriptions are as detailed and as informative as possible. So when ordering take your time and please choose carefully as we are unable to exchange any product once you’ve received your order. This does not apply If we have sent you the wrong item (as this can happen occasionally as we are only human!) or where your request to exchange an item is covered by the Consumer Guarantees Act or Fair Trading Act.
If you think you have a genuine case for an exchange request then please contact us before sending your order back, as it may get declined or returned to you. In all cases, proof of purchase is required to get an exchange and products must be in original packaging and condition.
CONSUMERS GUARANTEE ACT 1993
The Consumers Guarantee Act sets out minimum standards for goods sold by Newton Seed. In the event goods sold are not of good quality or are faulty we have the right to repair, replace or refund you for the product.
FAIR TRADING ACT 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.
HOW TO RETURN A PRODUCT
If you think you have a valid reason to return a product under the policies described above please contact us firstname.lastname@example.org before sending your order back as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.
CHANGE TO ORDERS
Take your time when shopping online and make sure your order is correct before finalising. Once your order has been submitted and payment has been accepted we cannot make any changes to it - this includes flavour, package size, product range, quantity and address details.
OUT OF STOCK AND BACK-ORDERS
While we do everything we can do to make sure our stock levels are accurate at all times, there may be occasions due to unforeseen circumstances where we are unable to fulfil your order. If this should occur we will contact you and offer an alternative, or a store credit for the value of your purchase or a full refund. Please note we cannot offer a back order or “rain check” facility.