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Delivery & Returns

Delivery

NZ North Island Shipping Only

FREE Freight in Auckland for all orders over $35.00 (Free freight area as indicated in blue and pink on the map). Otherwise it is $5.00.

$7.00 From Whangarei to Rotorua

$10.00 Everywhere else in the North Island

Rural deliveries will incur a rural charge in addition to the base cost as above. We will provide you with a quote by email.

If you live in the South Island please contact us for a quote. Given the expense of sending to the South Island please note that it is not often cost effective.

Maximum Order weight 100kg.

Delivery Times and Locations

We use Fastway Couriers and Castle Parcel for our freight, and delivery normally takes 1-3 working days once your order has been confirmed. Please note that orders made in the weekend and on public holidays will be processed the next business day.

You should receive a track and trace email once the courier has picked up your parcel. Please follow the links to retain more information on the carrier and delivery details.

Should you not receive your item within this time period and you are concerned, please don’t hesitate to contact us at kay@newtonseed.co.nz or use the  online tracker so we can find out why you have not received your goods. Please quote your invoice number and purchase details to speed up this process.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

We deliver to the North Island only between 8.30am and 5.00pm Monday-Friday (No Saturday or Sunday delivery service available). South Island deliveries are not available at this time.

PO Box Deliveries

No we cannot deliver to PO Boxes

Rural Deliveries

Rural deliveries may take an extra day or two depending on how far out the address is. Newton Seed uses an extensive courier network so that your products get to your destination as quickly as possible.

You can help us by providing the following information;
(a) Recipient’s telephone number
(b) Full delivery details, i.e., '2km up Johnson Road on the left-hand side, house has a red roof and circular driveway'.

Deliveries may be left with a local agent for collection (at a convenient pick-up point such as the local garage—your recipient will be consulted first.
If it can be delivered, we'll do our best to get it there!


Terms & Conditions

Returns policy

To help us achieve the very best price we try to keep all of our production and running our costs at a minimum so we can offset a lower price. Due to this we are unable to accept any returns except where the basis of the return is covered by the Consumers Guarantee Act or Fair Trading Act.  So before you make that final mouse click at the checkout cast your eye over your order and make sure you are happy as once your order has been submitted it is too late!

Newton Seed has made every effort to ensure we supply with a good quality product. We appreciate your honest feedback and comments. So if for any reason john@newtonseed.co.nz

Exchange Policy

We have made every effort to ensure our product descriptions are as detailed and as informative as possible. So when ordering take your time and please choose carefully as we are unable to exchange any product once you’ve received your order. This does not apply If we have sent you the wrong item ( as this can happen occasionally as we are only human!)  or where your request to exchange an item is covered by the Consumer Guarantees Act or Fair Trading Act.
If you think you have a genuine case for an exchange request then please contact us before sending your order back as it may get declined or returned to you. In all cases proof of purchase is required to get a exchange and products must be in original packaging and condition.

Consumers Guarantee Act 1993

The Consumers Guarantee Act sets out minimum standards for goods sold by Newton Seed. In the event goods sold are not of good quality or are faulty we have the right to repair, replace or refund you for the product.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.

How to return a product

If you think you have a valid reason to return a product under the policies described above please contact us kay@newtonseed.co.nz before sending your order back as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.

Change to orders

Take your time when shopping online and make sure your order is correct before finalizing. Once your order has been submitted and payment has been accepted we cannot make any changes to it- this includes flavour, package size, product range, quantity and address details.

Out of stock and back-orders

While we do everything we can do to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfil your order. If this should occur we will contact you and offer another flavour or size in the range, then either a store credit for the value of your purchase or a full refund. Please note we cannot offer a back order or “rain check” facility.